At Beyond Horizon LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges. Please review our return and exchange policy below.
Return Policy
- Items must be returned within 30 days from the date of delivery.
- To be eligible for a return, the item must be in its original condition, unused, and in its original packaging with all tags attached.
- Some items, such as sale items, personalized products, or health-related goods, are non-refundable. This will be specified on the product page.
How to Initiate a Return
- Contact Us: Reach out to our support team at support@beyondhorizonstore.com with your order number and reason for the return.
- Receive Instructions: Our team will provide you with detailed instructions on how to send the item back, including a return shipping address.
- Return Shipping: Customers are responsible for the return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method.
Refund Process
- Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.
- If the return is approved, a refund will be processed to your original method of payment. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
- Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item).
Exchanges
- If you would like to exchange an item, please contact us at support@beyondhorizonstore.com or call us at +1 732 366 3626.
- Exchanges are only allowed for items of equal or lesser value.
- We will send the new item once we have received and inspected the returned item. You will be responsible for any shipping costs unless the item was defective or incorrect.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately at support@beyondhorizonstore.com. We will provide a replacement or full refund, including the cost of return shipping. Please include photos of the damage and your order details in your email.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Sale items
- Personalized or customized products
- Perishable goods (such as food or flowers)
- Health and personal care items (such as face masks)
Questions?
If you have any questions about our returns or exchanges, feel free to contact our customer service team:
Beyond Horizon LLC
8 The Green, Ste R
Dover, Delaware, 19901
Email: support@beyondhorizonstore.com
Phone: +1 732 366 3626